To become AE certified, staff need to complete AE training and adhere to the AE Level of Conduct (AELOC).
AE periodically monitors and reviews members to ensure AELOC compliance.
Feedback from customers is collected, reviewed and published.
AE will mediate validated disputes, and work to provide a mutual outcome.
AE is a free service to clients.
Additional client services are available, but may incur aditional costs. You will be clearly notified prior to a cost being incurred.
AE provides training guidelines for your staff to AELOC standards.
AE monitors and reviews your staff to ensure AELOC compliance and consumer confidence.
Published feedback is collected, and your management is notified when issues arise.
AE will simplify the process of issue resolution.
There are costs involved with being AE Certified, however these costs are designed to cover the cost of running the program.
Initial training is the largest cost component of certification. Once training is complete, there is a small recurring fee.
Breaches of the AELOC incur penalties, consider it a naughty-tax, which is used to maintain the service.
We usually think that we can trust the people we purchase products from, but the truth is, that money has become the primary driving force in most of our lives.
Some sales people will say anything to make a sale - even if it is simply not true. Others do not have the product knowledge to answer questions about the products we are buying.
We simply think that we should be able to believe what sales professionals say and be confident the the information they give us is correct.
If you are interested in our services or finding out more about us, please send an email to kama@approvedethics.com and we will attempt answer any questions you may have.
Look for AE logos on web sites, shop windows and business cards, and support the businesses that are making the industry better for all of us.
